BTO – Buy Tourism Online 2012

Carlo Fontana

General Manager Hotel Lugano Dante

Carlo graduated in 1990 with a degree in law from the University of Milan. After a brief internship at the Hotel Michelangelo in Milan, he began his career at the Hotel Lugano Dante the same year, working first in reception then as Front Office Manager and management assistant before becoming managing director.

As a member of hotelleriesuisse Ticino, since 2003 he has held various positions including being a member of the managing board of the Milan Province Association of Hoteliers (APAM) and general manager of the Hotel Berna in Milan. From April 2009 to May 2011 he was the President of hotelleriesuisse Lugano.

Thanks to the HGRM platform (Happy Guest Relationship Management), Carlo recently received the “Outstanding Industry Contribution Award”. This innovative technology was created with the client in mind, in an effort to offer a unique and highly personalized hotel stay. Immediately after making a reservation, HGRM allows guests to access a web page dedicated to them where they can personalize a number of services. The staff constantly monitors clients’ needs with iPads and are able to intervene in real time.

Carlo Fontana
General Manager @ Hotel Lugano Dante

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